Privacy Policy

Introduction

ÎleO ("we," "our," or "us") operates from Willemstad, Curaçao. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.

This Privacy Policy explains our practices regarding information collected through our website at ileo.life and related services.

Information We Collect

When you request a consultation, we collect:

• Contact information: Your name and email address
• Family details: The number of children and adults in your party
• Program preferences: Your selected experience, stay length, housing, meal plan, community access, and estimated total
• Timing: When you're considering visiting (optional)
• Email preferences: Whether you agree to receive occasional ÎleO updates

We also automatically collect certain technical information when you visit our website:

• IP address: Used for security purposes and rate limiting
• Browser information: Basic analytics about how our site is accessed

How We Use Your Information

We use the information we collect to:

• Process and respond to your consultation request
• Communicate with you about our programs and availability
• Send updates about ÎleO (you can opt out at any time)
• Improve our website and services
• Protect against spam, abuse, and security threats

Third-Party Services

We use trusted third-party services to operate our website:

Consultation requests are stored in our LeadScroll CRM at crm.ileo.life, hosted on Cloudflare. We store the submitted details, the website origin, and your optional email-update permission so our team can handle your request.

• Cloudflare: Website and CRM hosting, and security services such as bot-protection challenges, rate limiting, and cookie-based verification
• PostHog: Website analytics to help us understand how visitors use our site. PostHog collects information such as pages visited, session duration, device type, browser, and general location (country/region). This helps us improve our website experience. For more information, see PostHog's Privacy Policy

These services have their own privacy policies governing their use of data. We encourage you to review them.

Cookies

Our website uses cookies, which are small text files stored on your device. We use only essential cookies required for the site to function properly:

• Cloudflare cookies: Used for security, performance optimization, and to protect against malicious traffic
• PostHog cookies: Used to understand how visitors interact with our website, including which pages are visited and how long sessions last. These analytics cookies help us improve the site experience
• Consent cookie: Remembers that you've acknowledged our cookie notice

We use cookies for security, site functionality, and to understand how visitors use our site. We do not use cookies for advertising or tracking your activity across other websites.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from passing the security check on some pages.

Data Security

We take reasonable measures to protect your information, including:

• Encrypted data transmission (HTTPS)
• Rate limiting to prevent abuse
• Input validation and sanitization to protect against malicious submissions
• Bot-protection challenges and rate limiting on public form endpoints

Data Retention

We retain your consultation information for as long as necessary to communicate with you about our programs. If you would like us to delete your information, please contact us and we will remove it within a reasonable timeframe.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request that we delete your personal information
• Opt-out: Unsubscribe from communications at any time

To exercise any of these rights, please email us at hello@ileo.life.

Children's Privacy

Our website is intended for parents and guardians. We collect information about children (such as ages) provided by their parents, but we do not knowingly collect personal information directly from children. All information is submitted by parents or guardians on behalf of their families.

International Visitors

ÎleO operates from Curaçao and serves families from around the world. By using our website and submitting information, you consent to the transfer and processing of your data in Curaçao and through our third-party service providers, which may be located in other countries.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: